Serve as the primary business partner for a portfolio of enterprise clients, building deep relationships to ensure long-term retention and satisfaction.
Analyze omnichannel performance data (email, SMS, voice) to provide actionable insights that improve engagement and liquidation rates for clients.
Lead new client onboarding and integration, acting as a subject matter expert on TrueAccord's digital-first methodology and regulatory compliance.
TrueAccord is a digital-first debt collection platform that leverages data-driven communication strategies like email, SMS, and voice to improve recovery outcomes and consumer experience. The company operates remotely with a focus on performance-driven client partnerships and compliance within the financial services sector.
Manage a portfolio of customer accounts, proactively identifying risks and opportunities to drive retention and successful renewals.
Build scalable workflows and leverage automation tools to improve efficiency and consistency in customer interactions.
Lead onboarding and adoption efforts, ensuring customers successfully integrate HackerOne's solutions and realize value quickly.
HackerOne is a global leader in Continuous Threat Exposure Management (CTEM), combining agentic AI with the world's largest security researcher community to help enterprises discover and remediate cyber exposures. The company is recognized as a Most Loved Workplace and fosters a culture of customer obsession, transparency, and collaboration among employees, researchers, and partners.
Act as a trusted advisor for regulator customers, helping them maximize the effectiveness of TRM’s blockchain intelligence tools within their compliance, enforcement, and investigative workflows.
Onboard new regulator customers and drive utilization milestones within 60 days, tailoring training and enablement to each agency’s unique regulatory mandate.
Build and maintain strategic relationships with economic buyers at regulator agencies, connecting them to TRM executive leadership within the first 90 days.
TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. Headquartered in San Francisco, it is a mission-driven, Series C company with distributed teams and a high-velocity, high-ownership culture that thrives on experimentation and collaboration.
Serve as the primary lead for onboarding and implementation of new User Agencies, providing detailed plans and conducting weekly progress calls.
Develop comprehensive goals and tailored strategies for User Agencies while establishing strong professional relationships for long-term engagement.
Conduct bi-annual performance reviews of top agencies, identify new business opportunities, and utilize designated CRM software for tracking and reporting.
CI Azumano is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.
Manage and grow enterprise-level customer accounts, ensuring successful deployments and maximizing value from our SaaS platform.
Build strong business cases, establish strategic goals, and leverage technical solutions to improve the customer experience and drive opportunities.
Cultivate key relationships with senior executives both internally and externally, using a diplomatic and process-focused approach to solve complex problems.
ServiceNow is a global leader in providing an intelligent, AI-enhanced, cloud-based platform that connects people, systems, and processes to help organizations work smarter. The company serves over 8,100 customers, including a majority of the Fortune 500, and fosters a culture of innovation and purposeful work to make the world work better.
Own end-to-end implementations by leading customer onboarding from kickoff to go-live, building project plans, and partnering with Sales for seamless handoffs.
Drive ongoing customer success as the primary post-launch contact, conducting check-ins, driving adoption, monitoring account health, and identifying expansion opportunities.
Serve as a trusted partner who moves fluidly between technical discussions and strategic business conversations, proactively building structure and mitigating risks.
Ramp builds smart financial infrastructure embedded in business transaction flows, automating payment authorization, risk flagging, spend categorization, and book closing for over $100B in annualized spend across 50,000+ companies. It hires high-agency builders who own problems end-to-end in a culture that values slope over intercept, with the median customer saving 5% and growing revenue 16% in their first year.
Drive the end-to-end customer onboarding and adoption phase to ensure value realization aligns with pre-defined success criteria.
Act as the day-to-day point of contact, managing issue resolutions and gathering customer feedback through surveys and testimonials.
Support expansion and renewal activities by identifying upsell opportunities and coordinating with sales teams on renewals and paperwork.
Doxim delivers critical communications with accuracy, security, and speed through innovative technology and omnichannel solutions for over 1,500 customers. It operates with a commitment to excellence and nurtures talent from within, offering a flexible work environment across North America, South Africa, and Europe.
Engage with customers to ensure satisfaction, understand their needs, and identify opportunities for account growth.
Lead the renewal process including contract negotiations to ensure a high retention rate and implement strategies to increase customer investment.
Conduct regular account reviews, maintain accurate records of interactions, and leverage tech-touch and personal-touch outreach to proactively ensure customer health.
Seamless.AI provides the world's first real-time B2B search engine to help sales teams maximize revenue. It is a fast-growing Ohio-based company recognized as a top tech startup and best place to work, fostering a diverse and inclusive workplace culture.
Global
Unlimited PTO1428w maternity1428w paternity
Own weekly metrics and reporting, building reports like VTR and OTD to explain trends and drive actionable business insights.
-- Analyze performance metrics to identify anomalies and support root cause analysis across key operational KPIs.
-- Lead onboarding workflows for Amazon and channel expansion, ensuring new brand setups are completed accurately and on time.
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. The company is one of the fastest-growing ecommerce companies, emphasizing a fast-paced environment where employees can make a tangible impact.
Drive retention and growth by serving as a trusted point of contact throughout the entire customer lifecycle.
Monitor customer health, proactively identifying risks and championing customer product priorities to influence the roadmap.
Build and sustain strong, trust-based relationships to ensure customers continuously realize measurable value.
Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence with solutions that unlock actionable insights and drive automation. It is an employee-centric company of nearly 4,000 people, fostering a positive, inclusive workplace culture with a focus on career development, wellbeing, and community impact.